Return Policy

At Yasna Bridal Boutique, every garment is a handcrafted, made-to-order work of art — designed, hand-embroidered, and finished specifically for the customer who ordered it. Because each piece is created exclusively and tailored to individual requirements, Yasna follows a strict no-return, no-exchange, no-refund, and no-alteration policy for all confirmed orders. This policy preserves the uniqueness, hygiene, and integrity of every bespoke creation and safeguards the artisan processes that bring each design to life.

1. Strict No-Return / No-Refund / No-Exchange / No-Alteration Policy

• Once an order is confirmed and production has commenced, it cannot be cancelled, returned, exchanged, refunded, or altered under any circumstances.
• Yasna does not offer post-delivery alterations, adjustments, or tailoring services as part of the order fulfillment. Any alteration requested after delivery will be treated as a separate service (if accepted) and charged accordingly at Yasna’s sole discretion — but customers should assume no such service will be provided.
• This policy applies to all products sold online and in-store, including but not limited to Aari work blouses, lehengas, sarees, gowns, and customised accessories.

Reason: Each garment is cut, stitched, and finished for a single customer based on confirmed measurements, design choices, and fabric allocation. Once completed, such bespoke items cannot be restocked or resold without loss of value or compromise to hygiene and exclusivity.

2. Final Confirmation Is Customer Responsibility

• Prior to production, Yasna provides a final confirmation to the customer detailing measurements, fabric, embellishment choices, and any special instructions the customer supplied.
• It is the customer’s responsibility to review and confirm these details carefully. After the customer’s explicit approval, Yasna proceeds with production and is not obliged to accept any subsequent changes or cancellations.
• Yasna is entitled to rely on the customer’s confirmed specifications when producing the garment.

3. Damaged or Incorrect Items — Limited Review Procedure

While Yasna maintains strict no-return policies, we do recognise circumstances where a genuine manufacturing defect or a demonstrable dispatch error may occur. These cases are handled under a limited, document-based review process, strictly on the following terms:

• Notification Window: The customer must notify Yasna within 24 hours of delivery by emailing bridalboutique@yasna.in  with clear photographic and/or video evidence of the item and its packaging. Late submissions may not be considered.
• Evidence Required: Photographs/videos must clearly show the issue (close-ups of workmanship defects, incorrect item details matching order, visible major damage to the garment). Provide the order number, delivery address used, and date/time of delivery.
• Inspection & Verification: Upon receiving the evidence, Yasna will conduct an internal review. Yasna may also request additional information. The outcome of the review — including whether the issue is attributable to manufacturing, courier handling, or customer handling — is determined solely by Yasna.
• Resolution Scope: If Yasna’s review confirms a manufacturing defect or a proven dispatch error attributable to Yasna, Yasna may, at its sole discretion, offer one of the following options: repair, partial correction, or a one-time corrective action. Any such corrective action is provided as a goodwill gesture and is not an admission of broader liability. Yasna does not guarantee replacement, exchange, or refund in any case.
• No Liability for External Handling: Damage resulting from courier handling after dispatch, customs processing, or customer mishandling is excluded from liability unless clearly proven to be a pre-dispatch manufacturing defect.

4. Color, Texture & Handcrafted Variations

• Yasna garments are handcrafted; therefore minor variations in color shade, thread tone, weave, or embroidery detail are natural and inherent in artisan products. These variations are not considered defects and do not warrant refunds, returns, or replacements.
• Images on the website may vary slightly from the finished product due to photography and screen display differences; customers acknowledge these natural variations at the time of purchase.

5. Customer Accuracy & Address Responsibility

• Customers are responsible for providing accurate measurements, correct shipping addresses, and complete order details at checkout. Yasna is not liable for incorrect orders or delivery failures arising from incorrect information supplied by the customer.
• If a parcel is returned to Yasna due to incorrect address, refusal of delivery, or non-collection by the customer, any additional redelivery or collection costs will be the customer’s responsibility and will be charged prior to reshipment (if reshipment is agreed at Yasna’s discretion).

6. Hygiene & Safety

• For health, hygiene, and safety reasons, Yasna cannot accept returns or exchanges on intimate or closely worn items once dispatched. This policy helps protect both our artisans and customers.

7. How to Raise a Concern

If you believe your order has a legitimate manufacturing defect or Yasna error, follow these steps promptly:

1. Email bridalboutique@yasna.in within 24 hours of delivery.
2. Include: order number, delivery address, date/time of delivery, clear photographs/videos of the item and packaging, and a brief description of the concern.
3. Await Yasna’s confirmation of receipt and any additional instructions. Yasna will review and respond after assessment. Decisions on remedial action are at Yasna’s sole discretion.

8. Limitation of Liability

• Yasna Bridal Boutique’s liability is strictly limited to the terms described in this policy. By placing an order, the customer acknowledges and accepts this return policy and agrees that Yasna’s obligations cease upon dispatch, except as described for documented manufacturing defects reviewed under Section 3.
• Any claims submitted without the required documentation, or after the notification window, may be rejected.

9. Contact & Showroom Assistance

For questions regarding orders or this policy, please contact us at:

 📩 Email: bridalboutique@yasna.in 

 📍 Showrooms: T. Nagar | Anna Nagar | Pallikaranai

 💬 WhatsApp:

• T. Nagar – wa.me/919176212020
• Anna Nagar – wa.me/918000437775
• Pallikaranai – wa.me/919176892020

10. Final Note

Yasna Bridal Boutique’s no-return policy is essential to preserve the bespoke, handcrafted nature of our designs and to protect artisan workmanship and hygiene standards. Each order represents time, skill, and exclusive materials reserved specifically for you. We therefore urge customers to review order confirmations carefully, provide accurate information, and report any serious, documented concerns within the stated timeframe.